How do clients interact with Beacon?
The Beacon Group employs an iterative, highly collaborative delivery model. We like to engage with clients on a weekly or bi-weekly basis. This ensures our clients have a clear understanding of our findings and helps to prevent unexpected surprises. Also, these regular updates allow Beacon and its clients to think through potential strategies and tactics as a team throughout an engagement. Real time client feedback allows our team to test and refine thinking through primary research.
What is Beacon’s approach to project delivery?
We believe our methodology makes our services uniquely valuable in today’s consulting market. We apply our own internal frameworks alongside successful, industry accepted assessment models to develop and deliver a clear set of findings, implications, and recommendations for client consideration.
Beacon analyses are based on highly-focused primary research, allowing our clients access to more accurate and timely information than ever before to support strategic and tactical decision-making. For each analysis, primary research comprises at least 90% of the data used— we believe that direct insight from current market players is a necessary component to making strong business decisions. Furthermore, our research is conducted in-house, so we can ensure the quality of the output.
However, research is only as useful as the analysis performed with it. Beacon employs a variety of analytical tools and strategic frameworks to guide its decision-making. We leverage our primary research throughout the project process in order to present our clients with realistic, results-driven strategies. We also rely on weekly client interactions to ensure project outputs are both actionable and achievable.
How much of a time commitment is there for us as a client?
On typical engagements, we expect a client’s minimum participation to be an hour every week for project updates.
Our model is designed to get the maximum value from the minimum amount of client time needed to complete the project. The iterative nature of delivery allows us to achieve this.
How does Beacon price its projects?
The majority of Beacon’s work is priced on a fixed-fee basis. In addition, we sometimes enter into performance-based pricing and retainer agreements, as well as providing a guarantee to all our clients.
What is Beacon’s pricing “Guarantee"?
Our guarantee is fairly simple. At the start of a project, we invoice half of the professional fee. The other half of our fee is invoiced at the end of the engagement. That second half is paid according to the client's satisfaction level. If dissatisfied–don’t pay anything. If satisfied—pay the full amount. If incredibly satisfied—pay up to 150% of the final invoice amount.
As a firm, we believe it is a good practice to have our incentives aligned with those of our clients.
How long do your projects typically take?
They vary. Typical engagements listed in our services section run between 4 and 10 weeks.
What don’t you do well?
Given our desire to ensure complete client satisfaction within each engagement, there are specific services and settings that we do not focus on, including: large-scale process reengineering; change management projects; on-site support; RIF support; statistically significant research; purely theoretical analysis; work in the black.